Connect your whole call center team and see progress in real time
Calling Suite
Automatic dialing improves productivity
Campaign & Lead Management
Create new campaigns in minutes
Statistics
Track progress in real time
Employee Management Tools
Centralize your global team on one platform
Staffing on Demand
Increase your team size without the overhead
Calling Suite
Campaign & Lead Management
Statistics
Employee Management Tools
Staffing on demand
Calling Suite
Automatic dialing improves productivity
Preview dialling
With automatic dialing, your agents will see client details on the screen each time a new call is triggered.
Download live recordings
Keep call recordings for future reference, training exercises, and quality assurance. Enjoy unlimited cloud storage of your call recordings for up to 3 months after the call.
Blended calling suite
Our integrated Phone-in-your-browser lets you do everything your phone can without downloading any software. Enjoy unlimited outbound and inbound calls with the features you need: Caller ID, Voicemail/Missed Call to email, Mute, Hold, Transfer and Conference.
Seamless VolP backup
Enjoy the confidence of virtually no downtime with your call center using our full back-up call system.
Integrated dialer
The system can dial for you, making your team even more productive and focused, or you can simply dial the number yourself on the screen.
Retrieving previous calls
Seamlessly revisit previous calls to review agent performance or to use as a reference when handling a customer service issue.
Campaign & Lead Management
Create new campaigns in minutes
Load multiple campaigns
Easily load multiple lists with unique goals for each campaign. You can then reorganize your campaigns as needed with the LEAP software.
Customize call scripts and result codes
You can customize your scripts between campaigns. You can even test different scripts to measure which ones are more successful.
One-click campaign switching
Need to switch priorities for your team? Quickly switch from one campaign to another, loading a new call list and script for your team with just one click.
Deduplication
Gone are the days of prospects being harassed multiple times in the same campaign. With deduplication, LEAP automatically filters out duplicates on your list.
Run campaigns simultaneously
Manage multiple campaigns at the same time and split your team up based on priorities, location, skill, etc.
Streamline campaigns
With LEAP, you can efficiently streamline your campaign processes. LEAP introduces a proven workflow that is consistent for your whole team.
Statistics
Follow progress in real time
Real-time statistics
Get a handle on the action in real time. See your top performers and find out who needs more coaching at a glance. Make changes quickly and effectively.
CSR performance overview graph
Keep tabs on your whole call center team at a glance with our friendly performance graphs.
Metrics for individual teams and campaigns
LEAP reporting lets you know which campaigns are performing well and which ones need to be adjusted. You can also identify your star agents and team members that could use more coaching.
Exportable raw data
Need to crunch your data beyond the LEAP system? No problem. You can download all the raw data and analyze it to your heart’s content.
Employee Management Tools
Centralize your global team on one platform
Agent campaign tracker
Your agents will be able to view all campaign data and progress so they can adjust their efforts as needed.
Internal audio and video system
For the meetings that need more than just voice, why not jump onto LEAP’s internal audio/video system and get your whole team on the same page at once.
Full-feature chat with file sharing
Our easy-to-use-chat feature makes chatting internally and file sharing a breeze.
Keep your whole team organized and in touch with quick, traceable communication at your fingertips.
Agent activity monitor
Zero in on any agent at any time to see what they are doing and when. Eavesdrop (Live Listen) or Silent Partner on a call to coach your team. Play back recordings or download them when convenient to you. LEAP’s system was built to promote full transparency at all times so you can have confidence in your team.
Full call history logs and recordings
You and your team can go back and review a call whenever needed. You can also check to see when a call was placed and how long it lasted for full agent accountability.
Staffing on Demand
Increase your team size without the overhead
Flexible time zone shifts
Our agents are available 24/7 and work in flexible time shifts so you can focus your calling efforts during business hours anywhere around the world.
Trained agents for sales/appointment campaigns
Need a team with strong sales capabilities? Let LEAP hand-pick a team specifically for that purpose. Need an effective team to book appointments? LEAP has teams for that too.
Inbound customer service calls and transfers
Cut down on administrative work with LEAP’s Staffing on Demand, who can handle inbound calls and funnel clients to the right people on your team.
Efficient and cost-effective data entry
LEAP’s agents are an extremely cost-effective option for data entry exercises. Working with the LEAP platform, they all work as a team to ensure a quality end result for your data entry needs.
Individual business model training
LEAP’s agents are your agents. They are hand-picked to fit your specific industry needs and trained based on your business model to give you the best results.
Real-time training between the customer and agents
Get your team up to speed quickly with live training access when you need it. Using the barge feature, you can listen in on agents at any time.
Easy setup, no contracts, cancel any time.
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